Student Corner
Total Quality Management and nursing: A shared vision
Wendy Morey
Post-registration student, Bachelor of Nursing, University of South Australia, SA
PP: 112 - 116
Abstract
The application of the Total Quality Management (TQM) philosophy within the health care sector would enhance the development of nursing power, leadership and knowledge.
TQM challenges conventional management techniques as it requires a participative management style in order to be effective. There are many potential benefits for nurses, when quality assurance monitoring within a hierarchical management structure, is replaced with a focus on continuous quality improvement by every member of staff.
These benefits are described within the context of both organisational and personal commitment to Total Quality Management.
Keywords
Total Quality Management, empowerment, leadership
References
Blake C (1994) Value leadership in Total Quality Management. Nursing Management 25(7):88-89.
Bucknell M (1995) (Editorial) Caring and politics: an uneasy combination for nurses? Contemporary Nurse 4(1):2-4.
Bunning C (1992) Total Quality Management Applying it in the Public Sector and to Professional Services. International Management Centre, QLD.
Carefoote R (1994) Total Quality Management implementation in home care agencies common questions and answers. Journal of Nursing Administration 24(10):31-37.
Campbell M (1990) Identifying the barriers to nursing power in hospitals. Canadian Operating Room Nursing Journal Sept/Oct.: 9-12.
Clinton M, Scheiwe D (1995) Management in the Australian Health Care Industry. Harper Educational, NSW.
Cook S (1992) Customer Care Implementing Total Quality in Today's Service Driven Organisation. Kogan Page, London.
Flood R (1993) Beyond TQM. John Wiley, UK.
Gaucher E, Coffey R (1993) Total Quality in Healthcare. Jossey-Bass, USA.
Grant R, Shani R, Krishnan R (1994) TQMs challenge to management theory and practice. Sloan Management Review, Winter: 25-35.
Kirk R (1992) The big picture Total Quality Management and Continuous Quality Improvement. Journal of Nursing Administration 22(4):24-31.
Lewis Lanza M (1994) Total Quality Management: a feminist perspective. Journal of Nursing Administration 24(4):8-9.
Lopresti J, Whetstone W (1993) Total Quality Management: doing things right. Nursing Management 24(1):34-36.
Martin R, Cuthbert M (1992) Outline of evaluation systems for nurse managers. In Cuthbert M, Duffield C, Hope J (eds) Management in Nursing. Saunders, Sydney, Chapter 2.3.
McLaughlan C, Kaluzny A (1990) Total Quality Management in health: making it work. Health Care Management Review 15(3):7-14.
Michaels D (1994) Home health nursing: towards a professional practice model. Nursing Management 25(4):68-72.
Morin G (1995) A personal performance checklist. Nursing Management 26(2):32C-32G.
Sherman J, Malkmus M (1994) Integrating Quality Assurance and Total Quality Management/ Quality Improvement. Journal of Nursing Administration 24(3):37-41.
Thomas B (1992) Total Quality Training: the quality culture and quality trainer. McGraw Hill, London.
eContent Home
