Feature Article
Emotional intelligence and conflict resolution in nursing
Peter J Jordan
Griffith Business School, Griffith University, Nathan Campus, Nathan QLD
Ashlea Troth
Griffith Business School, Griffith University, Nathan Campus, Nathan QLD
PP: 94
Abstract
How nurses maintain relationships and resolve conflict in the workplace is considered an important skill in the nursing profession (Hillhouse & Adler, 1997). In this paper we explore the utility of emotional intelligence in predicting an individual's preferred style of conflict resolution. Theorists such as Goleman (1998) have proposed a strong link between emotional intelligence and successful conflict resolution. A preliminary analysis of our empirical study indicates that individuals with high emotional intelligence prefer to seek collaborative solutions when confronted with conflict. Implications for the nursing profession are discussed.
Keywords
emotional intelligence, conflict resolution, collaboration nursing
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